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How to become a trusted supplier for universities

How to become a trusted supplier for universities
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Universitytranscriptions.co.uk, a website owned by TP Transcription Ltd, is a trusted supplier for just about every university in the UK and a number overseas as well, including the US, Germany, France and the Netherlands. We have been around for over 15 years and hold a number of accreditations. Our company has a team of over 40 transcribers, all specialists and experienced in academic transcription, and we regularly work on large and small orders for students, researchers and academics.

One of the key achievements for us has been our ability to become a trusted supplier, or preferred supplier, to the vast majority of UK universities and academic institutions. But how do you become a trusted supplier and what steps do you need to take in order to achieve this status?

Preferred Supplier Status

Firstly, make sure you have all the necessary documentation in place to work with the public sector. Public sector bodies like their suppliers to hold accreditations and achieve standards, as well as maintain a range of policies relating to health and safety, equal opportunities, data protection and many more besides. Getting these policies into place at an early stage can be a good idea regardless of the service or products you are looking to supply to the university as a trusted supplier.

Swift Responses

Secondly, ensure that you follow up on any enquiries from universities when they are sent across, regardless of the shape and size of them. We have found over the years that some of the smallest orders we have done have led to the largest orders or job we have worked on, because the smaller service provided has been done effectively and the university in question has liked our approach, and we have found ourselves recommended to colleagues within the institution and picked up some very large orders.

Go For Tenders

Thirdly, if any tenders come up from the universities it is well worth pitching for them, because even if you don’t get them it gives you an idea of the sort of requirements universities have for their suppliers simply by looking at the types of questions that are included in the tender. For our company this included going through Cyber Essentials from years ago, which was an accreditation we had never heard of, but in actual fact is a requirement for a good number of institutions to be able to use your services. By going through a tender process some time ago, for which we were unsuccessful, we were able to identify a number of documents and accreditations that we needed to obtain in order to ensure future success, and since that time we have found ourselves on numerous additional university trusted supplier lists simply because of the work we did on a tender.

Reputation Management

Finally, build up a good reputation. So much of our work comes from recommendation and our status as trusted supplier to a large number and the overwhelming majority of universities in the UK, and we work very hard to maintain a good reputation at all times. We have a robust complaints procedure and we ensure an extremely high level of accuracy with all our work. If any of our clients have an issue with any of our service we deal with their queries immediately, and try to come to a swift resolution, as well as looking at future ways to avoid any issues arising. For details of our services as a trusted supplier to universities, please visit www.universitytranscriptions.co.uk. We maintain a list of our recent clients and departments within our various university clients, and you can see if we have worked with your university or department before. If we haven’t, we would be delighted to assist you in any event, so feel free to give our transcription manager Anna Gresty a call for a chat on 01745 813306.