Unveiling the Charges of Claims Management Companies (CMC) in the UK

Unveiling the Charges of Claims Management Companies (CMC) in the UK
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In the UK, claims management companies (CMCs) have become a prominent feature in the landscape of personal finance, insurance, and legal services. These companies offer to help individuals claim compensation for issues such as mis-sold financial products, personal injury, or employment disputes, often taking hefty fees for the privilege. However, understanding the fee structure and the overall cost of using such services is crucial for anyone considering enlisting a CMC. This article provides a comprehensive overview of how much claims management companies charge, including the factors that influence these charges, typical fee arrangements, and key considerations for consumers.

What Are Claims Management Companies?

Claims management companies act as intermediaries between claimants and organisations like banks, insurance companies, or employers. Their primary service is to handle the administrative and negotiation processes involved in making a claim, purportedly relieving the client of the hassle and increasing the chances of a successful outcome. They are usually registered with the Ministry of Justice in the UK. If you are considering purchasing a Claims Management Company you will need the services of a professional legal business broker.

Fee Structures of Claims Management Companies

The charges levied by claims management companies can vary significantly based on the type of claim, the complexity of the case, and the company’s pricing policy. Here are the most common fee arrangements:

1. Percentage Fee
The most common charging method is a percentage fee, where the CMC takes a portion of the total compensation received. This fee can range from 15% to 40% of the compensation amount, plus VAT. For instance, if a client receives £10,000 in compensation for a mis-sold PPI (Payment Protection Insurance) claim, and the CMC charges a 25% fee, the client would pay £2,500 plus VAT to the CMC.

2. Fixed Fee
Some CMCs may charge a fixed fee for their services, particularly in simpler cases where the amount of work required can be reasonably estimated in advance. Fixed fees are less common and are typically applicable in straightforward cases with expected lower compensation levels.

3. Hourly Rates
Although less common, some claims management companies charge by the hour, especially when dealing with complex legal cases that require detailed and prolonged attention. Hourly rates can vary widely depending on the company’s expertise and the nature of the claim.

Additional Costs to Consider

Beyond the basic fee, there might be additional costs involved when using a CMC:

1. Upfront Fees
Some CMCs require an upfront fee to start working on a claim. This practice is less common and can be risky for clients, as there is no guarantee of success in the claim process.

2. Administrative Fees
Additional charges for administrative tasks such as paperwork, postage, or copying can also be added to the bill. It’s important for clients to understand what these might be upfront.

3. Cancellation Fees
If a client decides to cancel the service after a cooling-off period (usually 14 days), the CMC may charge a cancellation fee. This fee should be proportional to the work already done and can vary significantly among companies.

Factors Influencing CMC Charges

Several factors can affect how much a claims management company will charge:

1. Type of Claim
Different types of claims involve varying levels of complexity and effort. For example, PPI claims have been largely standardized and may incur lower fees compared to more complex claims like medical negligence or employment disputes.

2. Claim Value
The potential compensation amount also influences CMC fees. Higher-value claims might attract a lower percentage fee but ultimately result in higher absolute fees due to the larger compensation obtained.

3. Success Rate
CMCs with a high success rate may charge higher fees. Their expertise and track record can justify higher costs, offering better assurance of a successful outcome.

Choosing a Claims Management Company

When selecting a CMC, it’s essential to consider the following:

1. Transparency
Look for companies that are upfront about their fee structure and additional costs. Transparency is key to avoiding unexpected charges.

2. Regulation
Ensure that the CMC is authorized and regulated by the Financial Conduct Authority (FCA). Regulation is crucial for consumer protection.

3. Reviews and Testimonials
Check reviews and seek testimonials from previous clients to gauge the company’s effectiveness and customer service quality.


Claims management companies can provide valuable services for individuals seeking compensation across a range of issues. However, the costs associated with their services can vary widely and impact the net compensation received by the claimant. Understanding the fee structures and being aware of any additional costs is crucial. Consumers should choose a regulated, transparent, and reputable CMC to ensure that they receive fair treatment and the best possible outcome for their claims. Better still, do it yourself! Moneysavingexpert.com is by far the best website for helping consumers do this.